Guide Billing

How do I pay an outstanding invoice?

Pay an outstanding invoice in the client area via My Invoices, or pay all your unpaid invoices at once with Mass Payment.

By Hermie Updated

You pay an outstanding invoice in the client area. Open the invoice under Billing and My Invoices and pay with one of our payment methods. If you have several unpaid invoices, pay them together with Mass Payment.

Find your unpaid invoices

On the left of the My Invoices page, Invoices Due shows how many invoices you still have to pay. Click Unpaid under Status to see only those invoices.

Pay one invoice

  1. Log in to my.planetnode.net.
  2. In the top menu, click Billing and then My Invoices.
  3. Click the invoice with the status Unpaid.
  4. Choose your payment method on the invoice and start the payment.
  5. Complete the payment with the payment provider. You then return to the client area.

The My Invoices page with the invoice number (masked), invoice date, due date, total and status per invoice.

Mass Payment

Mass Payment lets you pay all your unpaid invoices in one payment.

  1. In the top menu, click Billing.
  2. Click Mass Payment. This option is also in the Billing menu on the left of the My Invoices page.
  3. Check the list of invoices and the total amount.
  4. Choose your payment method and complete the payment.

The open Billing menu with My Invoices, My Quotes and Mass Payment.

Check

After a successful payment, the invoice gets the status Paid. You also receive a payment confirmation by email, which you can find under Email History as well.

Invoice still shows Unpaid?

A payment can take a moment to be processed. If the invoice still shows Unpaid after your payment, open a ticket with the Administratie department and mention the invoice number.

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