Articles
How do I cancel my service?
Cancel a service in the client area with Request Cancellation and choose whether it takes effect immediately or at the end of the billing period.
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How do I pay an outstanding invoice?
Pay an outstanding invoice in the client area via My Invoices, or pay all your unpaid invoices at once with Mass Payment.
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How do I upgrade or downgrade a service?
Move your service to a bigger or smaller package via Upgrade and the Upgrade/Downgrade page in the client area.
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What are PlanetNode's company details?
PlanetNode company details including VAT number and Chamber of Commerce registration.
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Where can I find my invoices and how do I download them?
All your invoices are in the client area under Billing and My Invoices. Open an invoice and download or print it with one click.
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Which payment methods can I use?
Find the possible payment methods to order at PlanetNode.
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Why do I receive payment reminders?
Read here what those emails are that you receive in your inbox.
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