Articles
Can I connect my servers through a private VLAN?
How to connect your dedicated servers through an extra VLAN, including to a VPS with an extra network card. You arrange it through support.
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How do I get access to IPMI on my dedicated server?
How to request IPMI, iDRAC or iLO for your dedicated server and reach the management interface through our WireGuard VPN.
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How do I give support secure access to my server?
How to give support secure access to your server: passwords through a one-time link and SSH access with our public keys.
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How do I have my dedicated server reinstalled?
How to have your dedicated server reinstalled through support: make a backup first, provide your SSH key and then log in.
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How do I request extra IPv4 or IPv6 addresses for my dedicated server?
How to request extra IPv4 addresses or an IPv6 block for your dedicated server from support, and how a subnet on a VLAN works.
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How do I set up reverse DNS (PTR) for my IP addresses?
How to request reverse DNS (a PTR record) for your dedicated server's IP addresses: with a ticket stating the IP address and hostname.
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How is my dedicated server's traffic billed?
How the commit on your dedicated server works: a fixed, capped port speed or the 95th percentile with a commit, arranged through sales.
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My dedicated server has a hardware or disk problem: what now?
How to gather the details of a hardware or disk problem on your dedicated server, and how to report it to support with a ticket.
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My dedicated server is unreachable: what can I check myself?
How to check for yourself why your dedicated server is unreachable, and how to report it in a ticket that support can work with.
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What happens during a DDoS attack on my dedicated server?
How we handle a DDoS attack on your dedicated server: no automatic null route, but a notification if we do set one by hand.
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Which dedicated servers are there and how do I request a quote?
How the four families of dedicated servers compare, and how to ask our sales team for a quote on a custom configuration.
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