Articles
Can I connect my VPS to my other servers through a private VLAN?
Yes: your VPS gets an extra network card on a private VLAN, to your dedicated servers, colocation or other VPSes. You arrange it through support.
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Can I get extra IPv4 addresses for my VPS?
Yes, you request extra IPv4 addresses for your VPS with a ticket. Both single addresses and a subnet are possible.
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Can I install Windows on my VPS?
Yes! Windows Server can be installed on a VPS on request. Read here how.
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Can I run Pterodactyl or a game server on my VPS?
Yes, you can run Pterodactyl or a game server on your VPS. You install it yourself, or have support install it for you as paid work.
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Can I send email from my VPS?
Yes: port 25 for outgoing mail is currently open by default on your VPS. These tips improve the chance that your mail arrives properly.
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Can I test a VPS for free first?
No, we have no trial periods. The minimum term is one month, and you can cancel monthly.
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How do I change my password on my VPS?
Learn how to change your VPS password for better security.
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How do I install PuTTY?
Learn how to install PuTTY to connect to your VPS.
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How do I log into my VPS?
Great that you're interested in a VPS with us, here we explain how you can log into your VPS.
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How do I make a snapshot of my VPS?
Learn how to make a snapshot (backup) of your VPS to keep your data safe.
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How do I set up reverse DNS (PTR) for my VPS?
How to request reverse DNS (a PTR record) for your VPS's IP address: with a ticket containing the IP address and the hostname.
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How do I start, stop or restart my VPS?
Learn how to start, stop and restart your VPS via the PlanetNode client panel.
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How do I upgrade my VPS resources?
Learn how to add more RAM, CPU or storage to your VPS when you need more power.
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How much traffic can I use on my VPS and how fast is the port?
A VPS has a 10 Gbit/s port as standard. Your traffic falls under fair use, measured at the 95th percentile, without a fixed amount of GB per month.
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I can't log in to my VPS (Permission denied)
Do you see Permission denied when logging in to your VPS? Usually you're logging in as root instead of the default user, or the password is wrong.
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I locked myself out with my firewall
Locked yourself out with your firewall or a network change? Recovery goes through support. This is how you prevent it next time.
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My VPS is Active, but I see an error or have no login details
Is your VPS Active, but do you see an error or have you not received login details? Then the delivery went wrong. Report it with a ticket.
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My VPS is unreachable: what can I check myself?
How to check for yourself why your VPS is unreachable: an unpaid invoice, a network or firewall change you made, or an outage.
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What do I need to order a VPS?
You can order a VPS as a private individual or as a business. This is what you need for a Linux VPS, a Windows VPS and your company details.
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What operating system can I install on my VPS?
Discover which operating systems you can install on your PlanetNode VPS.
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Why do you ask for identity verification on my order?
If our system flags your order as possible fraud, we deliver only after verification. Send your document through the ticket system, never by ordinary email.
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