Articles
How do I add a contact or sub-account?
Add a contact or sub-account to your client area, choose which emails they receive and which permissions a sub-account gets.
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How do I change my details?
Change your phone number, payment method and preferences yourself in the client area. Name, company, address and VAT number change via a ticket.
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How do I change the password of my client area?
Change the password you use to log in to the my.planetnode.net client area via My Details and Change Password, in a few simple steps.
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How do I enable two-factor authentication (2FA)?
Secure your client area with two-factor authentication: choose Yubico or Time Based Tokens with an app like Google Authenticator and enable 2FA.
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How do I log in to the client area and what do I do if I forgot my password?
Log in to the my.planetnode.net client area with your email address and password, or request a new password if you have forgotten it.
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How do I open a ticket and which department do I choose?
Open a support ticket in the client area and choose the right department: Support, Sales or Administratie, so your question lands in the right place.
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Where can I find my services and how do I open the panel of a service?
Find all your services in the client area under Services and My Services, and open the management panel of a service with Go to Panel.
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Where can I find the emails PlanetNode has sent me?
The My Emails page in the client area lists automated emails about your services, tickets and billing. It is not a complete archive.
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